The Personal Identification Number (PIN) of your SIM Card is a secret number of four digits, which is used to activate the SIM card.
Your Unique PIN will be printed on the SIM Card Holder.
PIN Unblock Key (PUK) is required when an incorrect PIN Number has been entered three times, the PIN will become blocked. The PUK allows the SIM PIN to be reset.
The PUK Number is printed on your SIM Card Holder
The Standard SIM should be inserted in your device
No. Paratus currently only offers data services
No. Unused MB will not be carried over to the next billing cycle, “Use it or lose it”. Pre-Paid Data is valid for 30 days from Top Up date
Damaged SIM cards will need to be replaced with the same MSISDN number, after paying a replacement fee. Visit the nearest Paratus Shop with a Copy of your ID to confirm ownership. If the SIM card is registered to a company – they will need to have an authorisation letter from the company as well as a copy of the requestors ID?
Please contact our call centre to disable your SIM card to avoid data loss, and visit in store for replacement SIM card.
N$20.00 incl Vat. This does not cover the device – a replacement device will need to be purchased
You Can Phone the Call Centre at 083-LTE or 083 583
LTE services are currently available in Windhoek only within coverage areas.
Access the Paratus portal to purchase Out of Bundle data, as well as from the Paratus Telecom retail outlet at the Grove Mall or Katiti Vendor
Yes, the Portal is free and connection will be granted
No, we only offer 4G LTE Services
Roaming is not applicable to the Paratus SIM card
|Netflix Quality Level||Usage per Hour in GB||Usage per Hour in MB|
|Good Quality||0.3 GB||310 MB|
|Better Quality||0.7 GB||720 MB|
|Best Quality – Standard Definition||1.0 GB||1,024 MB|
|Best Quality – High Definition||2.3 GB||2,400 MB|
For more information please visit the Netflix website.
Open your Web Browser and type in the following IP address, http://192.168.8.1/
Your Wingle requires the SIM PIN to be entered to enable the SIM
NO SIM is inserted or your SIM card does not authenticate.
Connect to the Netgear WIFI and Open your Web Browser and type the following IP address in the web browser : http://192.168.1.1/
Press one of the two buttons above the display screen, on the screen you will see the SSID and the SSID password
To register on the LTE Customer Portal
To be able to view your balances you must be registered on the Customer Portal (See Q: How do I Register on the Customer Portal?)
Click on the “Login Button” and then Click on the view Balances
The One Time Pin will be sent to your registered email address
Personal information, account information, available account balance and data usage
Yes with a valid visa or mastercard that is enabled for online transactions
Yes as long as it is a valid Visa or MasterCard and enabled for online transactions
Yes as long as it is a Visa or MasterCard and enabled for online transactions
Navigate to the portal portal.lte.na and follow on screen
Yes, as long as the transaction completed successfully
Yes, VAT will be charged at the standard rate
The data bundle is valid for 30 days on a “use it or lose it” basis
When the included data on a contract package is exhausted, the data throughput is limited
When data is exhausted on pre-paid services all data throughput is stopped until a data bundle is applied. The customer may still access the portal to add data bundles.